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No Picture or Unstable Picture

If the screen is black​

  1. Confirm the source device supports DisplayPort video output through the connected USB-C port.
  2. Disconnect and firmly reconnect both ends of the cable.
  3. If possible, connect directly without a hub or adapter.
  4. Wake and unlock the source device, then check its external-display settings.
  5. Restart the source device and reconnect the glasses.
  6. Test with another approved cable or compatible source to isolate the cause.

If the display goes black only for a few seconds when you enable 「AI HDR」, 「UltraWide Mode」, or 「3D Mode」, the glasses may be rebuilding the video link. Wait for the picture to return before reconnecting.

Does the XREAL logo fail to appear?​

Check both cable connections and the source's power supply. Use the supplied cable to test with another device known to support DP video output. If neither the logo nor a picture appears, contact XREAL Support.

Is there a video-output or reconnection warning?​

This usually means the DP video signal was not detected successfully. Confirm that the device and port support video output, then reconnect. If using an adapter, also check its direction and power supply. If the device is compatible but the problem persists, contact its manufacturer or XREAL Support.

No warning, but you cannot see the screen?​

In Anchor mode, the screen may be outside your current view. Face forward and press and hold 「X」 to recenter it.

Does the screen go black only in a specific app?​

Reconnect the device, reopen the app, and check whether it permits external displays. DRM / HDCP protection may restrict playback of some content on external screens. If other apps work normally, provide the affected app name and source model to support.

If the picture flickers or disconnects​

  • Reseat the cable and avoid pulling on the connector.
  • Remove unvalidated adapters or hubs.
  • Return the source to a standard resolution and refresh rate.
  • Update the glasses firmware and source-device software.

If the issue remains, record the source model, operating-system version, cable/adapter path, selected display mode, and glasses firmware version before contacting XREAL Support.