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Frequently Asked Questions

Answers to common questions about XREAL AURA.

General Questions​

What is XREAL AURA?​

XREAL AURA are wired XR glasses powered by Android XR. It consists of 95g glasses and a 265g Compute Puck that work together to provide spatial computing capabilities.

How is XREAL AURA different from other XR devices?​

  • See-through: XREAL AURA features true optical see-through displays (the real world is directly visible through the lenses), whereas typical VR headsets rely on video passthrough (cameras capturing and rendering screens in front of your eyes).
  • Weight on head: The glasses weigh only 95g on your face, whereas typical VR headsets are significantly heavier.
  • Form factor: XREAL AURA uses lightweight glasses connected to a separate Compute Puck, whereas typical VR headsets are heavy, all-in-one headworn devices.
  • Real-world latency: Optical see-through provides a direct view of physical surroundings without camera capture and video composition pipelines; virtual content rendering and tracking response remain dependent on system and sensor processing. VR headsets introduce camera capture and display latency.
  • Primary use cases: XREAL AURA is designed for spatial productivity, AR experiences, and media consumption, whereas typical VR headsets are for immersive VR gaming.

Do I need prescription lenses?​

If you normally wear corrective lenses, you have three options:

  1. Obtain prescription lenses through official channels.
  2. Use the included Optical Insert Frame with prescription lenses.
  3. Wear contact lenses.

How do I charge AURA and how long does the battery last?​

  • Battery Life: The Compute Puck provides 3–4 hours of typical use. You can connect a charger while using for extended sessions.
  • Charging Method: Use the included USB-C charging cable connected to the Compute Puck's Charging Port (left side port). We recommend using a USB-PD or PPS charger (the device supports up to 57W input).
  • Charging Status: When charging, the LED indicators on the Compute Puck breathe slowly in amber or green, and turn solid green when fully charged.

Setup Questions​

Do I need a Google account?​

Yes, a Google account is mandatory. Activating the device requires signing in to a Google account, and this step cannot be skipped. In addition, a Google account is required for:

  • Device activation and initial setup wizard (mandatory, cannot be skipped)
  • Google Play Store access to download spatial apps
  • Google Gemini
  • Cloud sync and backup

Can I use XREAL AURA without the Compute Puck?​

Yes, the glasses can work as a standalone display when connected directly to compatible devices (laptops, phones, gaming handhelds). However, you won't have Android XR features like hand tracking or spatial computing.

What's in the box?​

  • XREAL AURA Glasses
  • Compute Puck
  • Glasses Cable
  • Charging Cable
  • Carrying Case
  • Belt Clip
  • Nose Pads (S/M/L)
  • Optical Insert Frame
  • Cleaning Cloth
  • Documentation

See What's in the Box for details.

How do I know which IPD size I need?​

XREAL AURA comes in two sizes:

  • M (Standard): 60–66mm IPD
  • L (Large): 66–72mm IPD

Check your IPD at an optometrist or use an online measurement tool.

Usage Questions​

How to turn AURA on/off?​

  • Power On: Connect the glasses cable between the glasses and Compute Puck, then press and hold the Power Button for 2 seconds on the Compute Puck until the LEDs light up and the device vibrates briefly. (Note: The glasses do not have a built-in battery; they power on automatically when connected to a host device or Compute Puck, and power off when disconnected.)
  • Power Off: Press the Compute Puck's Power Button + Volume Up and tap "Power Off" on the screen; or press and hold the Power Button for 3.5 seconds while powered on to shut down directly.
  • App Launcher: Press the Power Button to open or hide the app launcher.
  • Sleep Mode: Removing the glasses will automatically enter low-power sleep mode after a brief period of inactivity.

Important: Never connect the glasses directly to a wall power outlet or power bank.

How can I update the firmware?​

XREAL AURA supports OTA (Over-The-Air) system and firmware updates:

  1. Ensure the Compute Puck is connected to a stable Wi-Fi network and has at least 50% battery (or is connected to a charger).
  2. Open the app launcher in your glasses and navigate to Settings > System > System update.
  3. The system will check for available updates. Tap download and install if an update is available. Do not disconnect cables or power off during the update process.

How does hand tracking work on AURA?​

XREAL AURA uses dual tracking cameras on the glasses frame to provide responsive hand tracking:

  • Tracking Zone: Keep your hands in front of your chest and within the cameras' field of view.
  • Pinch to Select: Bring your index finger and thumb together firmly and release to select items.
  • Pinch and Drag: Pinch and hold while moving your hand to drag spatial windows or adjust sliders; release to place.
  • Scroll: Pinch and drag vertically to smoothly scroll web pages or app lists.
  • Best Conditions: Operate in well-lit, evenly illuminated environments. Avoid intense backlighting that creates silhouettes, and avoid wearing thick gloves.

What should I do if I can't see clearly?​

If the image appears blurry, doubled, or cropped at the edges:

  1. Verify IPD Hardware Size: Check that your IPD fits your hardware size (Size M fits 60–66mm; Size L fits 66–72mm).
  2. Fine-tune Software IPD: Go to Settings > Tips & Support > Fit adjustment, or manually enter your exact interpupillary distance under Add your IPD manually.
  3. Change Nose Pads: Try the included S, M, or L nose pads. If the bottom of the screen is cropped (glasses sit too high), switch to the smaller S nose pad. If the top of the screen is cropped (glasses sit too low), switch to the larger L nose pad.
  4. Adjust Temple Angle: The temples pivot across 3 click positions (-3.5° / 0° / +3.5°). If the top edge is cropped, tilt temples upward (+3.5°); if the bottom edge is cropped, tilt temples downward (-3.5°).
  5. Prescription Lenses: If you have myopia or astigmatism, visit an optical store or customize lenses through official channels to mount on the Optical Insert Frame.
  6. Clean Optical Lenses: Clean both inner optical lenses and outer protective lenses using the included microfiber cleaning cloth.

What should I do if I feel dizzy or nauseous while wearing the glasses?​

If you experience dizziness, nausea, or eye fatigue:

  1. Take a Break Immediately: Remove the glasses and rest your eyes in the real world until all symptoms subside. For first-time users, limit sessions to 30 minutes.
  2. Check Fit and IPD: An incorrect IPD setting or misaligned nose pads are the primary causes of visual discomfort. Re-calibrate in system settings and re-adjust nose pads.
  3. Decrease Dimming Transmittance: Lower electrochromic dimming to Level 1 or 2 indoors so you maintain a natural view of your physical surroundings.
  4. Avoid Abrupt Head Movements: Smooth, steady head motions help your visual system comfortably adapt.

The glasses or Compute Puck feel warm during use. Is this normal?​

  • Yes, this is completely normal:
    • Compute Puck: Powered by the high-performance Snapdragon® Reality Elite Platform, generating warmth under heavy loads (spatial apps, 3D rendering, fast charging) is normal. The Compute Puck features active fan cooling; ensure air intake and exhaust vents remain unobstructed.
    • XREAL AURA glasses: Featuring dual high-brightness Micro-OLED displays and co-processors, slight warmth around the upper brow and temple hinges is normal and strictly conforms to international surface temperature safety standards for wearable devices.

How do I recenter my view?​

Press and hold the X Button on the glasses to recenter your spatial viewport.

How do I adjust volume and dimming?​

  • Volume Adjustment: Press Volume +/- on the glasses or Compute Puck to adjust volume.
  • Electrochromic Dimming: Press the X Button on the glasses to cycle through the 5 transmittance levels.
  • Display Brightness: Adjust within the Quick Settings panel.

How do I take a screenshot?​

  • Button Shortcuts: Press Home Button + X Button on the glasses simultaneously, or Power Button + Volume Down on the Compute Puck simultaneously.
  • Quick Settings: Tap the screenshot icon in the Quick Settings panel.

Can I watch 3D content?​

Yes:

  • Spatial View: Instantly convert standard 2D videos, photos, and games into stereoscopic 3D with a single tap.
  • Side-by-side 3D: XREAL AURA supports side-by-side 3D content. You can install a video player that supports 3D content playback from Android XR.
  • Spatial & Immersive Videos: In the YouTube app, you can filter and watch 360°, 3D, and VR180 spatial videos. Google Photos also supports immersive viewing for panoramas and native spatial media.
  • Made for XR Apps & Games: In the Google Play Store, apps and games featuring the "Made for XR" badge are optimized for the Android XR spatial experience. Note that not all Android™ apps natively feature 3D spatial presentation.

Does it work outdoors?​

AURA is optimized for indoor, seated use. Never use it while driving, cycling, or walking in traffic.

Compatibility Questions​

What devices can I connect via DP-in?​

Most devices with USB-C DisplayPort Alt Mode output can connect to the Charging Port (some devices may experience compatibility differences):

  • MacBooks
  • Windows laptops with DP-capable USB-C
  • Chromebooks / Googlebooks
  • Handheld gaming consoles (e.g., Nintendo Switch, Steam Deck, ROG Ally)
  • Some Android™ phones

What devices work in external display mode?​

The glasses (without the Compute Puck) support devices with USB-C DisplayPort Alt Mode output (such as compatible laptops, smartphones, and handheld consoles). Devices without native USB-C DP video output require compatible third-party adapters or powered docks.

See Connecting Other Devices for details.

Which accessories are compatible?​

  • Bluetooth headphones: Compatible with standard Bluetooth audio devices.
  • Bluetooth keyboards/mice: Compatible with standard Bluetooth HID input accessories.
  • Game controllers: Compatible with PlayStation, Xbox, and other Bluetooth controllers.
  • Chargers: Compatible with any PD/PPS USB-C charger.

How do I pair AURA game controllers?​

  1. Open the app launcher on your glasses and go to Settings > Connected devices > Pair new device.
  2. Put your game controller (such as an XREAL Game Controller, Xbox Wireless Controller, PlayStation DualSense, or third-party Bluetooth controller) into pairing mode (press and hold its pairing button until its indicator light flashes rapidly).
  3. Select your controller from the list of available devices on screen and follow the prompts to pair. Once paired, you can navigate spatial interfaces and play controller-supported XR games.

Where can I find developer resources and documentation?​

XREAL AURA deeply integrates with the Android XR ecosystem, providing developers with comprehensive documentation, SDKs, and sample projects:

  • Official Android XR Developer Hub: Visit developer.android.com/xr for system APIs, design guidelines, and Jetpack XR documentation.
  • Engine Support: Full support for Unity (via the Android XR package) and Unreal Engine native OpenXR development.
  • ADB Debugging: Both the Charging Port and Glasses Port on the Compute Puck support standard ADB debugging, integrating seamlessly with Android™ Studio for deployment, logcat, and performance profiling.

Technical Questions​

What resolution is the display?​

1920 × 1200 per eye (1200P).

What's the field of view?​

70° diagonal.

How does electrochromic dimming work?​

The lenses contain an electrochromic layer that adjusts transparency electronically across 5 levels (Level 1 is the clearest and Level 5 is the darkest). Choose a level that suits the surrounding light and the content you are viewing.

Why is there a fan in the Compute Puck?​

The Snapdragon® Reality Elite Platform processor requires active cooling to maintain performance. The fan runs continuously when the Compute Puck is on.

Is it waterproof?​

No. XREAL AURA is not water resistant. Keep away from water, rain, and liquids.

Why are there two USB-C ports on the Compute Puck?​

  • Glasses Port (Right Side): Connect your glasses here.
  • Charging Port (Left Side): Charge the Compute Puck here. It also accepts DisplayPort video input (DP-in) from host devices.

Troubleshooting​

My display shows no image / Black screen​

Follow these steps in order:

  1. Check cable connections: Ensure the angled connector is firmly plugged into the left temple, and the straight connector is in the Glasses Port with the glasses icon (not the Charging Port).
  2. Verify Compute Puck power: Check that the LED indicator is on and listen for fan noise to confirm the Compute Puck is powered on.
  3. Use original cable: Third-party charging cables do not support high-bandwidth DisplayPort video.
  4. Force restart: Press and hold the Compute Puck's Power Button + Volume Up together for 10 seconds to force restart.

Tracking is jumpy or drifting​

  1. Clean tracking cameras: Gently wipe dust or fingerprints off the cameras at the hinges.
  2. Improve lighting: Too dark or overly bright environments hinder visual feature tracking.
  3. Add visual landmarks: Avoid featureless blank walls, mirrors, or large reflective glass.
  4. Recenter and calibrate: Hold the X button for 1 second to recenter and stay still for 15–30 seconds.

Hand tracking doesn't work​

  1. Ensure hands are visible: Keep hands within camera view in front of your chest.
  2. Avoid backlighting and coverings: Remove gloves and avoid strong backlights behind your hands.
  3. Make clear pinch gestures: Pinch thumb and index finger together clearly and release promptly.
  4. Use touchpad as fallback: You can always use the Compute Puck touchpad for full navigation.

How do I force restart?​

Press and hold the Compute Puck's Power Button + Volume Up together for 10 seconds until you feel a vibration.

How do I factory reset?​

Go to: Settings > System > Reset options > Factory reset.

warning

This erases all data, local apps, and configurations. Only do this as a last resort.

Support Questions​

How do I contact support​

Still have questions

Check responses. Compatibility, availability, and age restrictions vary. Some features require setup or subscription. Google, Android XR, YouTube, Gemini and other marks are trademarks of Google LLC.