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Safety and Support

Your safety is our priority. Read this information carefully before using your XREAL AURA.

Disclaimer​

Before using XREAL AURA, please read the user guide, instructions, and warnings to avoid personal injury or property damage. XREAL reserves the right to update this content due to changes in product functionality or other objective conditions. Visit www.xreal.com/support for the latest updates.

Health & Safety Warnings​

User Groups​

The device's hardware is designed for users aged 16 and over; access to and use of the device's operating system and other software features are subject to their own terms, policies, and age requirements. It should not be used by people with sensory impairments or those at risk of burns.

Health Precautions​

Stop using the device immediately if you feel discomfort or motion sickness. Take a 15-minute break for every 45 minutes of use.

Hearing and Vision Safety​

To help prevent hearing damage or eye strain, avoid using this product at high volume for extended periods, and adjust the brightness of the glasses to suit your environment.

Skin Irritation​

Some users may react to the materials in this product or to environmental factors such as prolonged contact with soap, sweat, sunscreen, or lotions, which can cause skin irritation. To reduce the risk, do not wear this product on areas with open wounds or broken skin. If you notice redness, swelling, itching, or any discomfort, stop using it immediately and consult your doctor.

Medical Device Interference​

XREAL AURA contains magnets and components and/or radios that emit electromagnetic fields. These may interfere with medical devices, including implantable or other types of medical devices. Consult your doctor and the device manufacturer for specific information about your medical device and any restrictions on using XREAL AURA alongside it. If you suspect interference, stop using XREAL AURA immediately.

Safe Operating Environment​

Usage Environment​

Stay aware of your surroundings during use and remove any obstacles that may affect safe use of this product. Avoid using it near stairs, balconies, railings, glass, sharp objects, or other hazards. Never use XREAL glasses while driving or riding a vehicle or bicycle, operating heavy machinery, or in any situation where your full attention is required for safety.

Cable Safety​

Manage the cable connecting the XREAL AURA glasses and Compute Puck carefully. Do not route the cable or wear the lanyard in a way that could wrap around your neck or snag on external objects such as door handles, as this may cause accidental drops or injury.

Battery & Charging Safety​

Battery Safety​

XREAL AURA has a non-removable built-in battery. Do not attempt to repair or replace it yourself. For any maintenance or battery replacement, contact XREAL or an authorized XREAL service provider to avoid the risk of fire, explosion, injury, or damage to the battery or device. Using an incorrect battery model may also pose an explosion risk. Do not disposal battery into fire or a hot oven, or mechanically crushing or cutting of a battery, that can result in an explosion. Do not use the device in extremely high or low temperatures, and do not expose the battery to extremely high-temperature environments or extremely low air pressure (such as at high altitude), as such conditions may result in an explosion or leakage of flammable liquid or gas.

Charging Safety​

Using unqualified or incompatible power supplies or chargers may cause fire, explosion, or other hazards. Stop using the device if the battery is severely swollen or overheating.

Thermal Safety​

The Compute Puck generates heat during high-load computing or charging. Do not use the Compute Puck for extended periods in enclosed, poorly ventilated spaces such as tight pockets or sealed bags. If the device becomes noticeably hot, remove it from contact with your body immediately to prevent low-temperature burns.

Device Care & Prevention​

Pre-Use Inspection​

Before wearing the glasses, carefully check the frame, lenses, and nose pads for damage such as cracks or chips. Do not throw, drop, or subject the product to strong physical impacts, as this may cause damage. If you need vision correction, wear compatible contact lenses or use prescription lenses mounted in the Optical Insert Frame.

Liquid Damage Prevention​

This product is not waterproof. Ensure the Type-C port stays dry during use, and prevent moisture or liquids from entering. Do not expose this product to liquids; if it comes into contact with liquid, stop using it immediately. Moisture and liquids can cause short circuits or damage to the device.

Operating Temperature​

Use XREAL AURA in environments between 0°C and 35°C. Store it at temperatures between −20°C and 45°C.

Exclusive Connection​

The Compute Puck is designed for use only with the included XREAL AURA glasses and cable. To avoid permanent damage or connection failure, do not connect the Compute Puck to other glasses models or brands, and do not use the XREAL AURA glasses with any unauthorized accessories or devices.

Regulatory Info & RF​

Regulatory Marks & E-Label​

Physical regulatory information is printed on the XREAL AURA glasses and packaging. To view detailed electronic regulatory labels, go to: Settings > About Device > Regulatory Labels.

FCC Compliance​

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

EU and UK Declaration of Conformity​

XREAL declares that XREAL AURA complies with Directive 2014/53/EU and the Radio Equipment Regulations 2017. The full EU declaration of conformity is available at: www.xreal.com/support/compliance.

Radio Frequencies​

This device may be operated in all EU member states and in the UK. Observe national and local regulations wherever the device is used. This device is restricted to indoor use when operating in the 5150–5350 MHz frequency range in:

AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR, DE, EL, HU, IE, IT, LV, LT, LU, MT, NL, PL, PT, RO, SK, SI, ES, SE, UK(NI), IS, LI, NO, CH, TR.

Frequency BandsPower
Bluetooth (BR/EDR)11.22 dBm
Bluetooth (BLE)7.98 dBm
Wi-Fi (2.4GHz)17.83 dBm
Wi-Fi (5GHz)17.21 dBm
Wi-Fi (6GHz)14.77 dBm

Radio Frequency Exposure​

XREAL AURA uses radio signals to connect to wireless networks. For details on radio frequency (RF) energy from these signals and steps to minimize exposure, go to: Settings > About Device > Regulatory Labels.

Recycling & Disposal​

Recycling and Disposal​

In accordance with local laws and regulations, this symbol indicates that this product and its battery (if any) must be disposed of separately from household waste. To support recycling, find a safe way to recycle or dispose of your product. Many retailers offer in-store take-back schemes, and your local council, municipality, or waste disposal provider may have a list of free drop-off points for waste batteries and WEEE. Separate collection and recycling at the time of disposal helps conserve natural resources and ensures the product is processed in a way that protects human health and the environment. [🗑]

Privacy & Contact​

Cameras Privacy​

Data from cameras/sensors is processed and stored on your devices only. XREAL will not access or store this data. Do not use this Spatial Computing Camera/Sensor in sensitive spaces, such as public bathrooms, personal private spaces, government-restricted areas, etc. Obey the law and use our products legally. Do not infringe on others' legal rights.

Privacy Statement​

View the full policy on your device: Settings > About Device > Legal Information, or visit www.xreal.com/privacy-policy.

Contact Us​

If you have any questions about these disclaimers or safety warnings, please contact us at: support@xreal.com.

Cybersecurity Vulnerability Disclosure & Updates​

XREAL is committed to maintaining the security and privacy of our products. If you find a cybersecurity vulnerability or security issue in XREAL AURA, its operating system, pre-installed applications, or XREAL-operated services, please report it to us.

Reporting Cyber Security Issues​

  • Contact Email: support@xreal.com
  • Information to Include:
    • Product model (XREAL AURA / Compute Puck B6111) and software/OS version
    • Affected component or feature
    • Clear reproduction steps or Proof of Concept (PoC)
    • Estimated impact of the vulnerability
    • Your contact details (Optional - name, email, or phone; you may report anonymously without providing personal information)

Our Response and Acknowledgment Timeline​

  • Acknowledgment: We aim to respond promptly and will acknowledge receipt of your report within 5 business days.
  • Triage & Status Updates: We will provide an initial triage update within 10 business days. Throughout the vulnerability resolution process, we will keep you updated on the progress until a fix is coordinated and resolved.
  • Coordinated Disclosure: The default coordinated disclosure window is up to 90 days (which may be adjusted based on severity or active exploitation).

Security Support Period​

  • Security Updates: XREAL AURA receives software security updates (including OS and pre-installed app patches, vulnerability fixes, and security improvements delivered over-the-air) for at least two years from the first date of sale. We will provide security updates through at least 30 November 2028. After this date, the device will continue to function, but new security updates may not be provided. We may extend this date, but we will not bring it forward.

Contact Information​

XREAL Support

Note: See the printed Warranty Card and Disclaimer included in your product packaging for complete terms and conditions.