The indicator does not light up when unfolding the keyboard, and keys do not respond.
Cause & Solution: The built-in battery may be completely drained. Connect the keyboard to a 5V power source using the included USB-C cable and charge it for at least 30 minutes. If the Power indicator glows red, charging is proceeding normally; it will turn green once fully charged.
Can I use the keyboard while it is charging?
Answer: Yes. When connected to a USB-C charging cable, the battery continues to charge while the keyboard remains wirelessly connected to XREAL AURA or other devices via Bluetooth.
Why can't I type when connecting the keyboard to a computer via a USB-C data cable?
Answer: The USB-C port on XREAL Keyboard is designed exclusively for charging and does not support USB wired keyboard data protocols. To use it with a computer, turn on Bluetooth on your computer and pair the keyboard wirelessly.
How long does it take to fully charge the keyboard?
Answer: Under standard 5V ⎓ 500mA power input, a full charge typically takes approximately 1.5 to 2 hours. The Power indicator changing from solid red to solid green indicates charging is complete.
XREAL Keyboard does not appear in the Bluetooth list on XREAL AURA or other devices.
Check power: Ensure the keyboard is completely unfolded (unfolding turns on the power).
Enter pairing mode: Press Fn + Q (or W / E) to select a channel, then press and hold that shortcut for 3 seconds until the Status indicator rapidly blinks blue.
Check existing connections: Verify whether the keyboard has automatically reconnected to another previously paired device (such as a phone or laptop). If so, turn off Bluetooth on that device or switch to an available channel.
Clear pairing history: If the keyboard was previously paired with the target device, select "Forget this device / Remove pairing" in your device's Bluetooth settings, then search and pair again.
The keyboard does not automatically reconnect to XREAL AURA after being unfolded.
Wake up the keyboard: The keyboard may have entered sleep mode. Press any key to wake the Bluetooth module.
Verify channel selection: Press Fn + Q (or the channel originally paired with Aura), confirm the Status indicator glows blue for 1 second, and wait a moment for the device to reconnect.
Check Aura Bluetooth: Ensure Bluetooth is enabled on the XREAL AURA Compute Puck.
How do I switch between 3 paired devices? Do I need to pair them again each time?
Answer: No re-pairing is required. Simply press the corresponding channel shortcut (Fn + Q for Channel 1, Fn + W for Channel 2, or Fn + E for Channel 3). The Status indicator will glow solid blue for 1 second, and the keyboard will seamlessly switch to the target device within 1–2 seconds.
The virtual on-screen keyboard still pops up in AURA after connecting the physical keyboard.
Answer: In XREAL AURA, connecting a physical keyboard automatically suppresses the virtual keyboard by default. If a specific third-party app still displays the on-screen keyboard, use the Compute Puck pointer to tap outside the text field, or go to Settings > Language & Input and confirm that "Hide on-screen keyboard when physical keyboard is connected" is enabled.
Why doesn't the IME candidate window appear directly below the text cursor?
Answer: To prevent pop-up candidate windows from blocking wide spatial windows and multi-screen documents, the XREAL Spatial IME uses a gaze-aligned design. The candidate window intelligently floats above the active window or within your optimal field of view. This is an intended design feature.
Top row keys (such as brightness, screenshot, or back) do not respond or act like computer function keys.
Answer: The keyboard is likely in standard F1–F12 function key mode. Press Fn + Esc; the Status indicator will illuminate blue for 1 second, switching the row back to spatial shortcuts and media controls.
Pressing the Meta key or Meta + A does not summon Gemini.
Answer: Ensure your XREAL AURA system is updated to the latest firmware version supporting Gemini, and verify that the Compute Puck is connected to the internet and signed into a Google account.
I notice input lag or occasional missed keystrokes while typing in XREAL AURA.
Check battery level: A slowly flashing red Power indicator indicates low battery, which can weaken wireless signal transmission. Charge the keyboard promptly.
Reduce wireless interference: Minimize metal obstructions between the keyboard and the Compute Puck, and keep clear of strong sources of radio frequency interference (such as high-power Wi-Fi routers or microwave equipment).
How do I switch quickly between Chinese and English input methods?
Answer: In XREAL AURA and Android, press the Shift key or Ctrl + Space to toggle between Chinese and English input methods.
Do I need to manually configure the operating system when connecting to a Windows PC or Mac?
Answer: No. The keyboard features built-in OS handshake recognition. Upon connecting, it automatically identifies the host platform (Windows, macOS, iOS, Android) and adjusts modifier keys and shortcut behaviors accordingly.
When using the keyboard on a Mac, what do the Meta and Alt keys correspond to?
Answer: On macOS, the Meta key automatically maps to Command ⌘, and the Alt key maps to Option ⌥.
Is it a malfunction if the Caps Lock indicator stays lit?
Answer: No. A solid white indicator indicates that Caps Lock is active. Press the Caps Lock key to return to lowercase typing, and the indicator will turn off.